Harvard Vanguard Medical Associates Chelmsford at 228 Billerica Road in Chelmsford, Massachusetts

Customer Reviews about Harvard Vanguard Medical Associates Chelmsford

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  My children go here, it's great they have all kinds of specialities there. Dr Thurston, her MA Dee and a Couple of the secretaries are Great in pediatrics. However everything else is not. Some of the Drs are rude and don't seem to know what their doing.. I do not like their new way of making urgent care appts. You have to jump through hoops to get an appt, when they used to actually answer the phone in the office and give you advice or make an appt. now they have an "answering service".. the parking is ok depending the time of day you go. Lab can have a long wait depending on which day/time you go..
  October 29, 2017

  by Jennifuh Marie
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  The nursing staff intercepts messages on myhealth intended for the doctors. Even if its addressed in the subject to be seen ONLY by your doctor, their nurses break patient-doctor confidentiality laws by opening an email directed to the doctor. Not that the state would ever crack down on that. And we come to my biggest problem which happened yesterday, 9/26/2017. The woman straight across from the main desk in Patient Accounts is despicable abd impossible to work with. She refuses to listen to what you have to say and will not accept what you are saying. I have never been as angry in public as I was yesterday. I have never left somewhere angry in my life. That says a lot. I couldnt believe the treatment i recieved, i simply wanted to be seen by my doctor and she made it so I couldnt be seen, refused to let me check in, and on top of that, IT WAS AN APPOINTMENT FOR A REFERRAL because i was in a motorcycle accident and in that, I broke my collarbone, and it isnt healing right, I was supposed to see my doctor, get the referral, shouldnt have been a problem, yet it was. If you want reception people that prefer to be rude and not help you in any way, this is the office for you! Ill never go back to Harvard Vanguard Chelmsford in my lifetime. This place is such a joke.
  June 19, 2017

  by Brandon Egan
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  I have to say first, I did not go to this provider but had a bad experience trying to set up a PCP with them that I thought was worth sharing. I called to see when I could get in as a new patient and was told the earliest would be 3 months from now (which is quite a while just to even see a nurse practitioner) so I politely said, "Oh okay, never mind, thank you very much." but the person on the line apparently couldn't even handle waiting for me to continue saying thank you for checking and hung up partway through my thank you. I can understand that you don't want to just sit and chat with someone for several minutes if you realize they aren't going to be a patient anyway but it shows some pretty horrible customer service that literally the second you hear that someone is not going to be a patient that you hang up on the person before they are even done talking. I would check around elsewhere.
  January 05, 2017

  by Ashley Suitter

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About Harvard Vanguard Medical Associates Chelmsford in Chelmsford